SmallBizGenius Analysis

Cisco, a networking and IT solutions provider, receives mixed feedback on Trustpilot. While some customers praise the reliability and quality of Cisco's hardware, many others report significant issues with customer service, technical support, and website usability.

Category Breakdown

Scores based on analysis of 68 recent reviews

Customer Service

2.0/10

Many reviewers report negative experiences with Cisco's customer service, citing long wait times, unhelpful representatives, and difficulty resolving issues. Some reviewers specifically mention poor experiences with TAC (Technical Assistance Center) support, stating that technicians are unknowledgeable and unresponsive.

25 reviews mention this

Technical Support

2.5/10

Several reviewers express dissatisfaction with Cisco's technical support, stating that they received little to no assistance in resolving technical issues. Some reviewers claim that support staff are not technically proficient and simply follow scripts.

18 reviews mention this

Website Usability

3.0/10

Several reviewers complain about Cisco's website, citing slow loading times, confusing navigation, and difficulty finding necessary information. Some reviewers also mention issues with account management and accessing software downloads.

8 reviews mention this

Product Quality

8.0/10

Some reviewers praise the quality and reliability of Cisco's hardware, particularly its routers and telephony equipment. They often highlight the durability and performance of Cisco products, stating that they are worth the higher price.

12 reviews mention this

Licensing

3.5/10

A few reviewers express frustration with Cisco's licensing process, describing it as complex and confusing. They also mention issues with license activation and management.

4 reviews mention this

Product Availability

2.0/10

Some reviewers express frustration with the difficulty of purchasing Cisco products, particularly in specific regions. They report issues with finding authorized resellers and obtaining clear information on how to buy specific products.

3 reviews mention this

Pros & Cons

What Customers Love

Reliable and durable hardware Mentioned 8x
"Been purchasing their products for years, routers, switches, and so on. And i can say this is one of the best tech brands that rarely let you down."
Easy to deploy telephony equipment Mentioned 3x
"Fantastic telephony equipment that is easy to deploy and usually just works."
Innovative networking solutions Mentioned 1x
"Cisco's technology has been a cornerstone in our enterprise infrastructure. Their innovative networking solutions have ensured seamless connectivity and communication within our organization."
Helpful training resources Mentioned 1x
"Cheers for the very helpful training, Andi Lewington was very informative and knew his stuff while still being entertaining and kept it light hearted. Thanks again."
Energy-efficient equipment Mentioned 1x
"The information technology company emphasizes energy-efficient equipment and hardware, notably its EnergyStar products and technology."

Common Complaints

Poor customer service and support Mentioned 20x
"Cisco TAC support is worst in last 5 years."
Difficult to reach support Mentioned 5x
"Support is really difficult to reach sometimes"
Website is slow and difficult to navigate Mentioned 5x
"Piece of crap website. Logging in is so bloody slow my grandma can walk a mile and back and its still loading."
Expensive products and services Mentioned 3x
"Great product but expensive price."
Complex licensing process Mentioned 2x
"Heavily bureaucratic, counter intuitive, time-consuming, partial documentation and multiple parties involved in the process of making the thing work."

Common Questions About Cisco

Answers derived from customer review patterns

Is Cisco legit and trustworthy?

Cisco is a well-established technology company, but the Trustpilot reviews present a mixed picture. While some customers praise the quality of Cisco's products, a significant number report negative experiences with customer service and technical support. The negative reviews raise concerns about the reliability of Cisco's support services, which may be a crucial factor for small businesses. Potential customers should carefully weigh the potential benefits of Cisco's products against the reported issues with support before making a purchase.

Based on 30 reviews

Does Cisco have good customer service?

Based on the Trustpilot reviews, Cisco's customer service receives overwhelmingly negative feedback. Many reviewers report long wait times, unhelpful representatives, and difficulty resolving technical issues. Some reviewers specifically mention poor experiences with TAC (Technical Assistance Center) support, stating that technicians are unknowledgeable and unresponsive. This suggests that Cisco's customer service may not be reliable or effective for all customers.

Based on 25 reviews

Is Cisco worth it for small business?

Whether Cisco is worth it for a small business depends on its specific needs and priorities. Cisco's products are generally considered high-quality and reliable, but they also tend to be more expensive than alternatives. The negative reviews regarding customer service and technical support are a significant concern, as small businesses often rely on responsive support to resolve technical issues. If a small business has a dedicated IT team and prioritizes long-term hardware reliability, Cisco may be a worthwhile investment. However, businesses that require readily available and effective support may want to consider other options.

Based on 15 reviews

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